Terms of service

Overview

Welcome to Collective Beauty Supplies!

The terms "we", "us" and "our" refer to Collective Beauty Supplies. We operate this website and online store to supply beauty products and related goods to beauty professionals, salons, businesses and individual customers.

Our website and online store are powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

These Terms of Service ("Terms") govern your access to and use of our website, online store and related services, including purchases made through our website.

By accessing or using our website, you agree to these Terms and our Privacy Policy.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law and applicable New Zealand consumer protection legislation.

1. Access and accounts

You agree to provide accurate, current and complete information when creating an account, placing an order or communicating with us.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You must not use our website for unlawful purposes or interfere with its security or operation.

Where an account is created on behalf of a salon, business or other organisation, the person creating or using that account represents that they have the authority to act on behalf of that organisation.

We may suspend or restrict access to an account where reasonably necessary to address suspected fraud, security risks, unlawful activity or breaches of these Terms.

2. Our products

Collective Beauty Supplies supplies beauty products, including products intended for professional salon use.

We endeavour to ensure that product descriptions, images, specifications, pricing and availability are accurate and current.

However, product packaging, colours and appearance may vary slightly from images displayed on our website. We may update product information or discontinue products without prior notice, subject to applicable law and existing purchase obligations.

Certain products, including professional adhesives, lash lift solutions, brow treatments and other chemical products, may require specialised knowledge, appropriate training or particular handling and storage conditions.

Customers are responsible for reading and following applicable product instructions, warnings, safety information and Safety Data Sheets (SDS), where provided.

Products must be used, stored, handled and supplied in accordance with applicable laws, product instructions and safety requirements.

Nothing in this section excludes any applicable consumer guarantees or statutory rights.

3. Orders and purchasing

By placing an order, you offer to purchase the selected products at the prices and on the terms displayed at checkout.

We may accept or decline an order where permitted by law, including where a product is unavailable, payment cannot be authorised, an obvious pricing error has occurred or we reasonably suspect fraudulent activity.

An order confirmation acknowledging receipt of your order does not necessarily mean the order has been accepted. Acceptance occurs when we confirm acceptance or dispatch the products, whichever occurs first.

If we cannot fulfil an order for which payment has been received, we will contact you and provide an appropriate refund or other agreed resolution.

Please review your order carefully before submitting it. We may be unable to accommodate cancellation or amendment requests once an order has entered processing or dispatch.

Professional use, resale and commercial purchasing

Products purchased from Collective Beauty Supplies may be intended for personal use, professional salon use, business operations or lawful commercial resale.

Customers purchasing products for professional use or resale are responsible for complying with applicable laws, product safety requirements, labelling obligations and any relevant professional or industry requirements.

Purchasing products from our website does not, by itself, grant exclusive distribution rights, territorial rights, brand representation rights or other special commercial authorisations.

Wholesale and distributor arrangements

Wholesale, distributor, reseller and other commercial supply arrangements may be governed by separate written agreements, approved account terms or specifically agreed pricing and supply conditions.

Where a valid separate agreement applies, its terms will prevail over these general Terms to the extent of any inconsistency, subject to applicable law.

Nothing in these Terms creates, transfers, renews or terminates any wholesale or distributor agreement.

4. Pricing and payment

Unless otherwise indicated, prices displayed on our website are in Australian dollars (AUD).

Applicable taxes, shipping charges and other fees will be displayed or calculated during checkout, as relevant.

Australian orders may include Goods and Services Tax (GST), where applicable. Customers purchasing from New Zealand may be subject to applicable taxes, customs charges, import duties or other government charges, depending on the order and relevant requirements.

We endeavour to display accurate pricing. However, if an obvious pricing or calculation error occurs, we may contact you before accepting or fulfilling the affected order.

Prices, promotions and product availability may change without notice, but changes will not retrospectively alter an accepted order unless permitted by law or agreed with you.

Payment must be made using an available payment method at checkout. You confirm that you are authorised to use the payment method provided.

5. Shipping and delivery

Collective Beauty Supplies offers shipping to eligible addresses in Australia and New Zealand.

Available shipping methods, charges and any applicable order conditions are described in our Shipping & Delivery information and displayed at checkout.

We aim to process and dispatch orders promptly. However, processing and delivery timeframes are estimates unless expressly stated otherwise.

Delivery times may be affected by carrier operations, location, customs processing, public holidays, weather and circumstances beyond our reasonable control.

Express shipping refers to the selected delivery service and does not necessarily guarantee same-day dispatch or delivery by a particular date.

For New Zealand deliveries, customers may be responsible for applicable customs duties, import taxes or other charges unless expressly stated otherwise at checkout.

We will comply with our obligations under applicable consumer and contract laws in relation to delivery, loss, damage and failure to supply goods.

Nothing in these Terms excludes or limits any rights or remedies available under applicable law.

For further information, please refer to our Shipping & Delivery page.

6. Returns, refunds and consumer guarantees

Returns, refunds and exchanges are managed in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Australian customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy where required by law, depending on the nature of the problem and the circumstances.

New Zealand customers

Customers in New Zealand may have rights under the Consumer Guarantees Act 1993 and other applicable New Zealand legislation.

For qualifying business-to-business transactions, consumer guarantee protections may be affected by a valid written agreement where contracting out is permitted by law and is fair and reasonable.

These Terms do not, by themselves, exclude those statutory protections.

Change-of-mind returns

Change-of-mind returns are subject to our published Returns & Refunds Policy.

Any restrictions on change-of-mind returns do not affect statutory rights relating to faulty, unsafe, incorrectly described or otherwise non-compliant products.

7. Product safety and professional responsibilities

Some products supplied by Collective Beauty Supplies are intended for use by trained beauty professionals.

Customers must ensure products are suitable for their intended application and are used in accordance with relevant instructions, safety precautions and applicable legal requirements.

Where appropriate, customers should undertake relevant training and follow professional industry practices.

Products must not be used beyond their intended purpose or contrary to applicable warnings or safety instructions.

Businesses reselling products are responsible for meeting any legal obligations that apply to their resale activities, including applicable product information, labelling and consumer protection requirements.

These responsibilities do not exclude any legal obligations or liabilities of Collective Beauty Supplies.

8. Intellectual property

Unless otherwise indicated, website content, branding, designs, text, graphics, photographs and other materials are owned by, licensed to or used with permission by Collective Beauty Supplies.

Product names, trademarks, images and other intellectual property belonging to third-party manufacturers, suppliers or brand owners remain the property of their respective rights holders.

You may access and use our website for lawful personal and commercial purchasing purposes.

You must not reproduce, distribute, modify or commercially exploit website content without the relevant rights holder's permission, except where permitted by law.

Purchasing a product does not transfer ownership of any associated trademarks, designs or other intellectual property rights.

9. Third-party services and links

Our website may contain links to third-party websites, payment services, applications and other external resources.

These services may be subject to their own terms, conditions and privacy policies.

We are not responsible for third-party content or services outside our control, except to the extent required by applicable law.

10. Relationship with Shopify

Our online store is powered by Shopify.

Shopify provides the technology used to operate our website, process transactions and support related e-commerce functions.

Purchases made through our store are transactions between you and Collective Beauty Supplies, not Shopify.

Information about how personal information is handled is available in our Privacy Policy and Shopify's relevant privacy notices.

11. Privacy and personal information

We collect, use, store and disclose personal information in accordance with our Privacy Policy and applicable privacy laws.

Personal information may be collected when you browse our website, create an account, place an order, subscribe to marketing communications or contact us.

Our website may use cookies and similar technologies for essential functionality, analytics and other purposes described in our Privacy Policy.

You can review our Privacy Policy for further information.

12. Customer feedback and reviews

If you submit a review, testimonial, photograph, suggestion or other content to Collective Beauty Supplies, you confirm that you have the right to provide that material.

You grant Collective Beauty Supplies a non-exclusive, worldwide, royalty-free licence to use, reproduce and display the submitted material in connection with operating and promoting our business, subject to applicable law and privacy requirements.

We may moderate or remove content that is unlawful, misleading, offensive, infringes another person's rights or otherwise breaches these Terms.

We will not knowingly publish fabricated or misleading customer reviews.

13. Errors and inaccuracies

Occasionally, our website may contain errors or omissions relating to product descriptions, pricing, stock availability, promotions or delivery information.

We may correct such information and, where legally permitted, cancel or amend an affected order.

If an order is cancelled after payment has been received, we will provide the refund required by applicable law.

14. Prohibited uses

You must not use our website to:

• Engage in unlawful, fraudulent or misleading activity.

• Infringe intellectual property or privacy rights.

• Transmit malware or interfere with website security.

• Attempt unauthorised access to accounts, systems or information.

• Harvest personal information unlawfully.

• Disrupt the operation or availability of our services.

• Misrepresent your identity, business or authority to purchase or distribute products.

We may take reasonable action to prevent misuse, including restricting website or account access.

15. Automated tools and agents

Automated systems, including search engines, shopping assistants and other software agents, may interact with our website subject to applicable law, our published technical requirements and any restrictions implemented to protect website security and performance.

Automated tools must not bypass security measures, access restricted information without authorisation or interfere with the normal operation of our services.

We may implement reasonable measures to manage automated access.

16. Availability and termination

We may modify, suspend or discontinue website features or services where reasonably necessary for operational, security or business reasons.

We may suspend or terminate access to an account where there is a material breach of these Terms, suspected fraud, unlawful activity or a significant security concern.

Termination of website access does not remove rights or obligations relating to orders already accepted or any statutory rights that continue to apply.

17. Warranties and consumer rights

We endeavour to provide accurate website information and reliable services.

However, we do not guarantee that our website will be continuously available, uninterrupted or free from technical errors.

To the extent permitted by law, we exclude warranties relating solely to website availability or performance that are not expressly provided in these Terms.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified.

This includes applicable rights under the Australian Consumer Law and New Zealand consumer protection legislation.

18. Limitation of liability

To the extent permitted by applicable law, Collective Beauty Supplies is not responsible for losses arising from circumstances beyond our reasonable control or from misuse of products contrary to applicable instructions and warnings.

Any limitation or exclusion of liability in these Terms applies only to the extent permitted by law.

Nothing in these Terms excludes or limits liability for fraud, or any liability, consumer guarantee, statutory remedy or other right that cannot lawfully be excluded or limited.

The rights and remedies available to customers will depend on the nature of the transaction, the applicable law and the circumstances of the claim.

19. Indemnification

To the extent permitted by law, you agree to indemnify Collective Beauty Supplies against reasonable losses, costs or claims arising directly from your unlawful conduct, infringement of third-party rights or material breach of these Terms.

This obligation does not apply to the extent that a loss or claim was caused or contributed to by Collective Beauty Supplies or where applying the indemnity would be unlawful or unfair under applicable law.

20. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed to the extent necessary.

The remaining provisions will continue to apply where legally permitted.

21. Entire agreement

These Terms, together with any policies incorporated by reference, form the general terms governing use of our website and online store.

Separate written wholesale, distributor, reseller or other commercial agreements may apply to particular customers or transactions.

Nothing in these Terms overrides a valid separate agreement except where expressly agreed or required by law.

22. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer our rights or obligations as part of a lawful business sale, restructure or transfer, subject to applicable contractual requirements and legal obligations.

Nothing in this section automatically transfers any existing wholesale, distributor or other third-party agreement.

23. Governing law

These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory laws and consumer protections that apply to a particular transaction.

Nothing in these Terms prevents customers from exercising rights or remedies available under applicable Australian or New Zealand law, including any rights relating to jurisdiction or dispute resolution that cannot lawfully be excluded.

24. Translations

If these Terms are made available in another language, the English-language version will generally be used for interpretation, except where applicable law requires otherwise.

25. Headings

Headings are included for convenience and do not affect the interpretation of these Terms.

26. Electronic communications

By placing an order or using our services, you acknowledge that we may send transactional and service-related communications electronically.

These may include order confirmations, dispatch notifications, account information, returns correspondence and important service updates.

Marketing communications will be managed separately in accordance with applicable laws and your communication preferences.

27. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or legal obligations.

The latest version will be published on our website.

Where required by law, we will provide notice of material changes.

Changes will not retrospectively remove rights or alter accepted contractual obligations where doing so would be unlawful.

28. Contact information

If you have questions about these Terms of Service, please contact:

Collective Beauty Supplies

Email: sales@collectivebeautysupplies.com

Website: https://collectivebeautysupplies.com

Further business contact information is available through our website's Contact page.